IMPORTANT INFORMATION – MOTOR FINANCE COMMISSION
On 11 January 2024 the FCA announced that it was taking action regarding historic motor finance business that included the use of Discretionary Commission Arrangements between the lender and the broker.
This action includes a widescale review of past business arrangements, at some lenders, to establish whether consumers have been disadvantaged by these arrangements. In the meantime, the FCA has introduced a pause to the 8-week deadline normally allowed for firms to deal with complaints where there was a Discretionary Commission Arrangement between the lender and the broker.
Advantage Finance can confirm that it has never used any form of Discretionary Commission Arrangement and has never allowed the broker to influence the interest rate for any potential customer. Therefore, this action being taken by the FCA does not apply to Advantage Finance and any of its past business.
To find out more about this subject and the action being taken by the FCA please click here.
Making a Complaint
Advantage Finance Ltd operates a formal complaints procedure, a copy of which is available here. Where a complaint is unable to be resolved internally, or within statutory timescales, a complainant may be able to ask for the involvement of the Financial Ombudsman Service (FOS). The FOS can be contacted at the following address:
Financial Ombudsman Service,Exchange Tower,
London,
E14 9SR
FOS Website: www.financial-ombudsman.org.uk
For more information on how the Financial Ombudsman Service can help in resolving disputes, please click here
We are required to publish information about customer complaints received by the firm.
Complaints Data 2023/24 H2
Firm name: Advantage Finance Ltd.
Parent Company: S&U PLC
Period covered by this data: 01/08/2023 - 31/01/2024
| Product/ service grouping | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Consumer Credit | 1951 | 1897 | 16.09% | 74.37% | 14.50% | Underwriting |
Contextualisation: At the period end, the firm had 103,190 open agreements.
The above data represents 18.91 complaints for every 1,000 agreements
Complaints Data 2023/24 H1
Firm name: Advantage Finance Ltd.
Parent Company: S&U PLC
Period covered by this data: 01/02/2023 - 31/07/2023
| Product/ service grouping | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Consumer Credit | 1444 | 1215 | 19.29% | 66.93% | 18.68% | Underwriting |
Contextualisation: At the period end, the firm had 99,350 open agreements.
The above data represents 14.53 complaints for every 1,000 agreements
Complaints Data 2022/23 H2
Firm name: Advantage Finance Ltd.
Parent Company: S&U PLC
Period covered by this data: 01/08/2022 - 31/01/2023
| Product/ service grouping | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Consumer Credit | 797 | 707 | 26.16% | 68.74% | 39.46% | Vehicle Issues |
Contextualisation: At the period end, the firm had 97,154 open agreements.
The above data represents 8.20 complaints for every 1,000 agreements